MyChart Frequently Asked Questions
What is MyChart?
MyChart gives you secure on-line access to portions of your Kootenai Health medical record. You can use the Internet to help manage and receive information about your health. With MyChart, you can:
- Request appointments with your provider.
- View your health summary from hospital or clinic visits.
- See your test results.
- Request prescription renewals.
- Send and receive private messages with your care team.
Is there a fee to use MyChart?
MyChart is a free service for our patients.
How do I sign up?
You will be given a MyChart activation code during your next clinic visit. Use this code to log in and create your own username and password. If you were not issued an activation code, you may call your primary care clinic to get one or visit mychart.kh.org to sign up without a code.
Who do I contact if I have further questions?
Call our MyChart Patient Support Line at (208) 625-3200.
Are all my test results available through MyChart?
Kootenai Health follows the 21st Century Cures Act. This law required that your health, information (such as lab and radiology results) is posted to the online patient portal as soon as it is ready. This may include sensitive test results that need follow up.
Due to provider schedules, there may be times when you see lab or test results before your provider does. Sometimes it is hard to figure out what these results mean.
Someone from your provider’s office will be in touch with you (often within one business day) to discuss your results and answer your questions.
If some of my health information on MyChart is not correct, what should I do?
Your MyChart information comes straight from your electronic medical record at your provider’s office. Your information (like allergies and medicines) will be reviewed at every clinic visit. Tell your health care team if there are any changes that need to be updated. If you want to correct something in your chart from a past visit, our Medical Records department can help you. Contact Medical Records at (208) 625-6222, or on the Kootenai Health website at https://www.kh.org/patient-and-visitor-information/medical-records/ and “Request an Amendment”.
Can the notes be changed if I disagree with the terminology, diagnosis, etc.?
We use standard medical terms to help other members of your care team know about your unique situation. This may include terms that may be hard for you to see (obesity, mental illness, etc.) or even trigger negative feelings. Please know that our providers must use the right technical and medical terms in their notes to make sure you get proper care. If you have any concerns about this, talk to your health.
If I send a message to my provider or nurse, when can I expect a reply?
Response times may vary based on your health care team’s schedule. You should expect a reply within one business day. Please note, MyChart should not be used for urgent problems. If you need help right away, please call medical provider. If it is an emergency, call 911.
Can I view a family member’s health record in MyChart?
If you would like access to someone else’s MyChart account, that person needs to okay that with their provider’s office. That can be done in person or by filling out the MyChart Proxy Access Release of Information form. If you are the parent of a minor child, or someone’s legal guardian, please contact the patient’s primary or specialty provider’s office to request access.
Can I ask questions regarding a family member from my MyChart account?
No. Your MyChart is just for you. Using your own account to ask questions about someone else would cause that information to be placed in your health record. It would not appear in the correct health record and might jeopardize medical care.
Can my spouse and I share one MyChart account?
No. Each patient must have their own MyChart account. Patients cannot share an account.
I forgot my password. What should I do?
Call our MyChart Patient Support Line at (208) 625-3200 to request a new, secure password. You may also click the “Forgot Password” link on the MyChart sign-in page to reset your password online.
Where can I update my personal information (e.g., home address, e-mail or change my password)?
Log into MyChart and from the left menu, go to the “Preferences” section and select the appropriate option.
How is MyChart secured?
We take great care to keep your health information safe and private. The activation code you are given is just for you. You create your own private username and password. Only you can sign into your account with your private password. All MyChart messages to your provider happen while you are in your private account, so no one else will see them.
What is your Privacy Policy?
MyChart is owned and operated by MyChart. They follow federal and state laws about your privacy. Your name and e-mail address will be treated as private, and will never be sold or leased by MyChart.
I was logged out of MyChart, what happened?
To keep your information secure, MyChart, will log you out if your keyboard is not used for 15 minutes. We suggest that you log out of MyChart if you need to leave your computer for even a short while.
What do I need to use MyChart?
You need access to a computer connected to the Internet and an up-to-date browser (Chrome, Safari or Microsoft Edge). Or you can download the mobile app by searching “MyChart” in your mobile phone’s App Store.
My activation code does not work, what should I do?
For your security, your activation code expires after 30 days. The code will not work after the first time you use it. Visit mychart.kh.org or call the MyChart Patient Support Line (208) 625-3200 for help or to get a new code.
