Kootenai Health’s billing call centers in Houston, Texas have been severely impacted by Hurricane Harvey. Most of the Houston team designated to assist Kootenai Health patients have been evacuated and are unable to work. During this crisis, please call our local team at (208) 625-4454. Please note, because of the high call volumes, it may take up to three business days to return calls.
A hospital stay can be a confusing or stressful time for some families, but thanks to our business services team, your hospital bill doesn’t have to add additional strain.
Below you will find links to some of the most common billing questions, instructions to receive a personalized cost estimate and contact information for our business services office.
The business services office is located at 1221 Ironwood Drive. Please make a note of our location. To see a full campus map, click here.
Common Billing Questions
How do I get a personalized cost estimate?
Kootenai Health is happy to provide personalized cost estimates for patients. Please visit our Price Estimates page for details on how to get an estimate.
Whom will I receive bills from?
For your convenience, the business services department will submit billing for:
- Kootenai Health
- Kootenai Clinic
- Kootenai Heart Clinics Northwest
You may also receive a bill from doctors who cared for you while at Kootenai. These may include your family doctor, the radiologist who interpreted a radiology exam, the pathologist who reviewed your labs tests, or another specialist involved with your care. Please note: Not all physicians may be contracted with your insurance company.
What will my bill look like?
Download an example of a statement from:
How can I pay my bill?
When you are ready to pay your bill, please have the following information ready:
- Patient name
- Account number
- Date of service as it appears on your most recent statement
Pay in Person
You can make payments for Kootenai Health and Kootenai Clinic at Kootenai’s business services office at 1221 Ironwood Drive. Office hours are Monday – Friday, 7:30 a.m. to 4:30 p.m.
Pay by Mail
Payments can be mailed to the address below:
Kootenai Patient Accounts
2003 Kootenai Health Way
Coeur d’Alene, ID 83814
Pay by Phone
All major credit cards are accepted. To make a payment by phone call:
- Kootenai Health or Kootenai Clinic – (208) 625-6199 or (888) 974-1235 Toll-free
- Kootenai Heart Clinics Northwest- (509) 456-5924
What if I have insurance?
Your insurance policy is a contract between you and your insurance company. You are responsible for fulfilling your portion of the contract terms. We encourage you to become familiar with the services allowed, your financial obligations, and any prior authorization requirements included in your insurance plan.
If your insurance plan requires prior authorization, please obtain approval for them before your admission to Kootenai Health.
What if I don’t have insurance or have financial concerns?
Let our financial counseling team help. If you do not have coverage, we can assist you in obtaining medical benefits through federal, state and hospital programs. These programs may help you with your current bill and will help you pay for health care in the future.
Our team is available to provide assistance by calling (208) 625-5000, Monday – Friday from 8 a.m. to 4:30 p.m.
What is Kootenai Health’s Charity Care Policy?
Kootenai Health believes that medically necessary health care services should be accessible to all, regardless of age, gender, geographic location, cultural background, physical mobility or ability to pay. Kootenai Health is committed to providing health care services and acknowledges that in some cases the patient will not be financially able to pay for the services rendered. Kootenai Health has developed a policy that describes Charity Care eligibility requirements and approval process. Generally, eligibility for charity care is determined by comparing the patient’s income to the Federal Poverty Level Income Guidelines (FPG) as established by the Department of Health and Human Services. Please download the policy for details on the process and for the application.
Why do health care costs vary?
The ultimate “out of pocket” cost to you for health care services is difficult to define, because it can be impacted by many factors:
- Your health insurance
- Your unique health condition and needs
- Your provider
For a detailed explanation on health care prices, download the Understanding Health Care Prices: A Consumer Guide (PDF) from Healthcare Financial Management Association.
What if I went to Kootenai Urgent Care?
For questions regarding Kootenai Urgent Care billing practices and policies, contact the Kootenai Urgent Care billing office to speak with a patient account representative at (208) 292-0978 or (855) 742-2089. To learn more about billing for Urgent Care services, visit KootenaiUrgentCare.com.
What if I have a billing question during treatment?
While admitted to Kootenai, you can request a billing consult for your billing questions by calling (208) 625-4454. You may also ask your nurse to contact the business services office for you.
What if I have questions about a bill from Anesthesia Associates of Coeur d’Alene?
For questions regarding Anesthesia Associates of Coeur d’Alene, please contact their billing services department at 844-310-0663.
Who do I contact if I have questions?
Below, you will find contact information for account representatives who can help answer questions related to your account. Look at the top of your statement to know which number to call.
For Kootenai Health or Kootenai Clinic
- Call (208) 625-6199 or (888) 974-1235
- Monday through Friday 7:30 a.m. to 4:30 p.m.
For Kootenai Imaging
For Kootenai Heart Clinics Northwest
- Call (509) 847-2800
Common Insurance Terms
- Deductible: The amount you are responsible to pay out-of-pocket before your insurance company will begin paying for covered services. This is usually an annual expense.
- Co-payment: The dollar amount payable by you for covered services. This is often a fixed dollar amount. Example: $20 co-payment for routine office visits.
- Co-insurance: A percentage of your charges that remain after the deductible is met, that your insurance company will not pay. For example, some insurance companies pay 80 percent. Your co-insurance would be 20 percent.