Specialties
- Emergency Medicine
Summary
Societies and Positions Held
Practice
Provider Type
School
Western University of Health Sciences
Internship
Residency
Baystate Medical Center
Fellowship
Certification
American Board of Emergency Medicine
Clinic
Kootenai Clinic - Emergency Medicine
Website
Address
Kootenai Health Emergency Department
2003 Kootenai Health Way
Coeur d'Alene, ID 83814
Phone: (208) 625-5700
Fax: (208) 625-5708
Hours: Open 24/7
After spending 3 days in the hospital, I can say that most of the staff are compassionate and helpful. RN Vicki on the 2nd floor is AMAZING!! There's always a few that make you wonder why they're in the profession, but overall they are good people. My biggest complaint is why they have such horrific food and why there's such few choices for people who are eating clean? For example: there's no GF options except for a sandwich with bread so bad I spit it out, and they put soy or gluten in their soups. Other than a chef salad, which is a huge stretch of the word "chef," there's nothing clean to eat. When I go back for surgery, I will bring my own food from home. Pretty sad given that their goal is to help you heal but they give you foods that cause the opposite reaction. 🙁
The treatment I received was very good. emergency treatment was faster than I expected. The doctor was kind and covered all the expected healing I would have. I was treated very well. Thank you Miki Hays
Great caring people fast service everything was top notch
Great office staff and a professional Therapist that is friendly and really understands.
Overall, pretty solid care, but need to raise the standard a touch to earn 5 stars. Triage process was too casual and HIPAA was not protected. RN or Tech walked up to patients waiting in line and asked what each person was experiencing and why they were at the ED. I said chest pain and she just kept going to other patients. Not until I got up to the triage RN behind the desk and the tech taking vitals did they show urgency to start a Stat EKG. The true door to EKG time was not even close to under 10 mins. I would encourage your CNO and ED Director to really investigate your triage process (on weekends, not during peak times). Once back in a ED room, the staff were efficient, kind, and informative. Dr. Laverdiere was informative and had great bedside manner. We are buying land in CDA and it gives us confidence that there is a solid healthcare organization in the area. I would challenge the team to raise the standard even higher and see how the triage process can be cleaner and more efficient for the community. This is a product of leadership and setting firmer expectations on staff. I’m confident these procedural items can be addressed. Thanks again for providing me good care.
Highly professional and very personal. Solid medical plan to evaluate my daughter. Busy night as are most evenings in an ER, but not sure he prioritized his time well. Again I only know my daughter and my experience from our perspective. Across the hall from us was a patient in need of some stitches. Procedures tend to take time and focus. Prior to the physician doing this we heard that all of my daughters labs were back and her ultrasound results were back. The nurse said the doctor should be right in to give us the details. We waited another hour. Most of which we could see the doctor across the hall doing the stitches. I have been in healthcare for over 30 years in many capacities. I understand triage and I understand sicker patients requiring focus. However, would it not have made sense to give us a quick update and start the discharge process prior to starting the stitching?? I watched from across the hall and when he was done there he disappeared and an hour later we were still waiting at 830 at night. I had to work the next morning and my daughter had school. Her IV was bugging her, I had heard from the nurses that gall bladder and appendicitis had been ruled out so it was clear to me my daughter was in no immediate danger. Having placed and removed many an IV in my career, I got frustrated, removed the IV, and we discharged ourselves. I am not proud of how I let my impatience get the best of me, but it was clear the physician had not prioritized us in any work flow that would allow us to get home. My insight to the healthcare career made this more glowing to me. The physician has great bedside manner, seems well read, and had a busy evening. This might be a great learning experience for future situations, or maybe having more than one physician on shift and letting them support each other would also have helped him.
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