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Service Offerings

Kootenai Health Information Technology provides high quality IT services and support at the lowest possible cost to providers, hospitals and other clients throughout our region.   

With questions about any services, please contact the 24/7 Kootenai Health Help Desk.*

  1. By Phone: 855-554-4440 (toll free) or 208-625-5555
  2. By Email: helpdesk@kh.org

* To ensure your needs are directed appropriately, please specify to the team that your inquiry is in regards to a service.

 

Billing

In cooperation with strategic partners, Kootenai Health Information Technology provides medical billing services for practices ranging from small single-provider offices to large multi-specialty clinics. This service addresses concerns regarding correct procedure coding to ensure a healthy bottom line and peace of mind for providers. Read More >>

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Desktop Support Services

The Desktop Support team takes genuine satisfaction in ensuring customers have the technical tools they need to do their job to the best of their ability. Many problems can be resolved remotely or via the Help Desk; desktop analysts will visit your location to resolve issues that are more complex. Read More >>

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Financing

MountainWest Bank offers competitive finance packages geared specifically to Kootenai's IT clients. Dental and health care practices benefit from local decision-making and customer service that allows them to focus on health care. Read More >>

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Future Functionality

Kootenai Health Information Technology is dedicated to continually updating and expanding its services and technologies. Future rollouts include Citrix, Microsoft SharePoint, customer satisfaction programs and telehealth programs. Read More >>

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Health Information Exchange (HIE)

In the near future, HIE will provide near real-time, secure, clinical and administrative information to facilitate the free and secure flow of clinical patient data in northern Idaho, eastern Washington and beyond. Read More >>

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Help Desk Services

The Help Desk is available to assist you 24 hours a day, seven days a week. Customer satisfaction is our top priority. To ensure you receive the best possible service, all calls will be monitored for quality assurance. We welcome your feedback and will email you a follow-up survey after completing your request. Read More >>

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Interface Services

To consolidate the efforts of local health care providers, we offer innovative technology at the lowest possible price. Our interface services allow practices to safely and efficiently communicate vital information from one EMR or application to another, improving patient care through efficient use of technology. Read More >>

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IT Security Services

In cooperation with Modern Compliance Solutions, the IT Security team is dedicated to maintaining an uncompromisingly secure environment. Our layered security approach keeps information safe and in compliance with HIPAA regulations. Read More >>

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Network and Server Administration

Network Support

Kootenai's fiber network extends from Spokane to Kellogg and from Bonners Ferry to St. Maries. Clients benefit from the reliability of this connectivity ring, supported by the area's top networking talent. Read More >>

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NextGen Support

The NextGen Support team is deeply committed to excellence in customer service. Technical support is available at all times via the on-site Help Desk and further support is provided by NextGen analysts. Read More >>

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Project Management Services

The Project Management Office uses proven processes and methodologies to ensure projects are completed within budget, within scope and within schedule. Whether you are embarking on a large project such as EHR or EPM implementation, or a smaller project such as custom template building, we will provide a smooth transition and optimize your results.  Read More >>

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Server Support

Server Support

Kootenai's Server team hosts applications and supports servers in an environment that is both physical and virtual. Leading edge technology and expert server engineers ensure optimized performance of your applications and secure data storage. Read More >>

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Single Sign On (SSO)

Clinicians can quickly“tap” in and out of workstations with a swipe of an encoded badge, leading to increased productivity, cost savings and patient safety. This leading-edge technology is estimated save five hours per month associated with desktop loading time for each user. Read More >>

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Storage Area Network (SAN) and Backup Technologies

Storage Area Network (SAN) and Backup Technologies

The Storage Area Network (SAN) provides secure data storage and protection in a fully redundant backup environment as a cost-effective and easy way to safeguard information. Utilizing the latest technology and processes, backup data is available for access at any time. Read More >>

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Telecommunication Services

Functionality for telecommunications devices is improved via expert equipment and infrastructure assessments, programming, training and recommendations. The Kootenai Health telecommunications team also helps clients negotiate with local vendors to reduce the cost of equipment and services. Read More >>

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Training

Training

Allisha Rutherford and her team of trainers are passionate about empowering staff and clients with effective, relevant training that optimizes work-flow through the use of technology. Whether through classroom training, on-site training, one-on-one training, online learning or written materials, the team feels great satisfaction in watching the puzzle pieces fall in to place as users gain understanding of the technology they need for doing their work to the best of their ability. Read More >>

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Virtual Desktop Infrastructure (VDI)

A centralized approach to desktop operations that maximizes accessibility, space and reliability, VDI eliminates individual workstations and creates a “virtual desktop.” Each workstation has small computer terminal that communicates with the centralized desktop. Read More >>

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Website Architecture, Intranet Development and Portal Consulting

Our award-winning website architecture and design is a cost-effective way of marketing your services while providing many conveniences for patients and staff. The digital environment enables patients to access health educational materials, view accounts, make payments and submit appointment requests. Read More >>

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