A hospital stay can be a confusing or stressful time for some families, but thanks to our business services team, your hospital bill doesn’t have to add additional strain. If possible, prepare yourself for the billing process before coming to the hospital or while you’re here. Below you will find links to some of the most common billing questions, instructions to receive a personalized cost estimate and contact information for our business services office.
Business Services - New Location
The business services office is now located at 1221 Ironwood Drive. Please make a note of our new location. To see a full campus map, click here.
Common Billing Questions
How do I get a personalized cost estimate?
Kootenai Health is happy to provide personalized cost estimates for patients. Please visit our Pricing Transparency page for details on how to get an estimate.
Whom will I receive bills from?
For your convenience, the business services department will submit billing for:
You may receive a bill from doctors who cared for you while at Kootenai. These may include your family doctor, the radiologist who interpreted a radiology exam, the pathologist who reviewed your labs tests, or another specialist involved with your care. Please note: Not all physicians may be contracted with your insurance company.
Download an example of a statement from:
When you are ready to pay your bill, please have the following information ready:
Pay in Person
You can make payments for Kootenai Health and Kootenai Clinic at Kootenai’s business services office at 1221 Ironwood Drive. Office hours are Monday - Friday, 7:30 a.m. to 4:30 p.m.
Pay by Mail
Payments can be mailed to the address below:
Pay by Phone
All major credit cards are accepted. To make a payment by phone call:
What if I have insurance?
If you have commercial health insurance, your insurance company can help you get an estimate of what you will pay for a specific procedure. Your insurance company, even more so than our resources, is often the best place to start. Your insurance provider can determine out-of-pocket costs in advance services, since it knows the specifics of your coverage, plan, deductibles, and co-pays. Some insurers have online tools and estimators, while others will ask you to call and speak to someone.
For quick links to common insurance companies, visit our Pricing Transparency page.
Let our Social Services team help. If you do not have coverage, we can assist you in obtaining medical benefits through federal, state and hospital programs. These programs may help you with your current bill and will help you pay for health care in the future. We will help you find out if you qualify for charity care or county assistance. In some instances, we may be able to care for free or at reduced prices if you qualify based on your income.
Our team is available to assist you by calling (208) 625-5000, Monday – Friday from 8 a.m. to 4:30 p.m. and on weekends from 8:30 a.m. to 1 p.m. Want to know more about Social Services? Visit their page to learn more.
Kootenai Health believes that medically necessary health care services should be accessible to all, regardless of age, gender, geographic location, cultural background, physical mobility or ability to pay. Kootenai Health is committed to providing health care services and acknowledges that in some cases the patient will not be financially able to pay for the services rendered. Kootenai Health has developed a policy that describes Charity Care eligibility requirements and approval process. Generally, eligibility for charity care is determined by comparing the patient’s income to the Federal Poverty Level Income Guidelines (FPG) as established by the Department of Health and Human Services. Please download the policy for details on the process and for the application.
The ultimate “out of pocket” cost to you for health care services is difficult to define, because it can be impacted by many factors:
For a detailed explanation, download the Understanding Health Care Prices: A Consumer Guide (PDF) from Healthcare Financial Management Association.
For questions regarding Kootenai Urgent Care billing practices and policies, contact the Kootenai Urgent Care billing office to speak with a patient account representative at (208) 292-0978 or (855) 742-2089. To learn more about billing for Urgent Care services, visit KootenaiUrgentCare.com.
While admitted to Kootenai, you can request a billing consult for your billing questions by calling (208) 625-4419. You may also ask your nurse to contact the business services office for you.
What if I have questions about a bill from Anesthesia Associates of Coeur d'Alene?
For questions regarding Anesthesia Associates of Coeur d'Alene, please contact their billing services department at (208) 765-8585. To learn more about their services, visit aacda.com
Who do I contact if I have questions?
Below, you will find contact information for account representatives who can help answer questions related to your account. Look at the top of your statement to know which number to call.
For Kootenai Health or Kootenai Cilnic
For Kootenai Imaging
For Heart Clinics Northwest, a Division of Kootenai Clinic
Questions by Mail
Common Insurance Terms