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Patient Services & Support

We want to make your visit as comfortable as possible. Listed below are links and helpful information about parking, maps, visiting hours and more.

Can't find what you're looking for? Call (208) 625-4000

Tobacco-Free Campus

Kootenai Health is a tobacco-free campus. Use of tobacco products is prohibited in all indoor and outdoor areas. Nicotine replacement options may be ordered by physicians to help patients who have difficulty abstaining from tobacco products while at Kootenai Health.

Access Your Medical Records

It's easy to request your medical records. Just fill out this authorization form and mail it to Kootenai Health's Medical Records department at 2003 Kootenai Health Way, Coeur d'Alene, ID 83814.

For more information call (208) 625-6222.

Concerns About Care

Any concern about a patient's care and safety can be addressed by calling Kootenai's Care Line at (208) 625-4298 or emailing

Billing Information

Learn more about billing processes, how to get a personalized cost estimate and how to pay your bill online on the billing information page. 

Kootenai Health Welcome Guide